Improving Office, Technician and Customer Communication
Fieldmagic Chat enables one-way notifications via SMS as well as two-way chats between office users and customers, technicians and customers, and directly between the office user and one or more technicians.
82% of people say they open every text message they receive
A technician or office user will be able to start a conversation with an end customer or will be able to start an internal-only chat, which won’t include the customer. When the customer is included, they will be sent an SMS as a notification which will be branded.
Both the technician and desktop user will be able to see all chats against a record.
Build SMS templates to use when you need to quickly request additional information from customers or supplies for:
- Purchase Orders
Automated SMS Alerts and Reminders
Deliver next-level communication and keep your customers in the loop with an automated Job reminder SMS prior to attending a site, and optionally, send a confirmation SMS once the job has been completed.
Did you know 83% of consumers would like to receive appointment reminders via text, but only 20% of businesses send them this way?
Quickly and Easily View Chat History
All SMS messages sent are securely stored in Fieldmagic for reference, along with customer replies and photo attachments. You'll never run out of space because your plan includes unlimited storage. You're welcome.