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- Jan 16, 2017
- by Glenn Richmond
Technicians are expensive resources. By identifying and addressing key areas of inefficiency within your resources, you can maximize your investment and productivity. Manual processes, hard-to-understand spreadsheets, paper-based schedules and inefficient technician scheduling are just a few ways that your business loses out on productivity. Field service software assists you with this task in the following five key areas.
Better Job Scheduling
How much time do your technicians spend traveling between jobs? They could end up losing 40 percent of their working hours due to inefficient job scheduling. Job management software helps you create an efficient job schedule that maximizes the time technicians spend working. You can group their job assignments so they handle all the work at a particular client site rather than having multiple technicians with similar skills attend the same site.
When your technicians have their complete schedule in front of them through an easy-to-use mobile app, they don't need to call the office for their job assignments for the day, as can simply look at their smartphone. One of the advantages of Fieldmagic, is that if provides offline access for any low or no signal areas that the technicians may encounter. They also have access to all the job details without having to use a paper work order. In addition, the mobile app leverages the navigation features of the smartphone so that the technician can use the most efficient path to get to the client site.
Technician Time Tracking
Do you know where your technicians are spending their time? When you track time through manual spreadsheets or on paper, you end up with a substantial administrative overhead and inaccurate reporting. By streamlining the time tracking and billing process for technicians, you'll be able to see the technician's travel and job times, and schedules jobs around their personal and sick leave. Tie these metrics into your business reporting so you can understand your own inefficiencies.
From a technician's perspective, they don't want to sit down after an assignment and write everything from the materials they use to the time spent on each task. The mobile app speeds up this process by turning a formerly time-consuming task into something accomplished with a few taps on the smartphone. Material tracking and billing undergo a similar process, so your business can accurately evaluate your expenses for each job.
Standard Operating Procedures & Checklists improve service consistency, so your clients get the same experience each time, and you can ensure that you're compliant with all of the relevant standards for your industry.
Improved Job Management
Are you struggling with tech visibility when they're out in the field? Do you have a separate GPS tracking system from your Job Management System? Implement job management software that combines visual job scheduling, geolocation, timesheets and powerful business reporting in a single platform. You know exactly what's going on without spending long hours poring over reports.
Fieldmagic offers GPS tracking, drag-and-drop scheduling, time and materials logging via mobile app and the power of a flexible CRM with powerful reporting to attain this goal. The power of visual job scheduling quickly becomes obvious when you need to change schedules or account for a technician who has to call out of work at the last minute. Under a manual system, these situations are nightmares that involve many calls and confusion. When you put powerful field service software in place, you'll be able to handle everything with a few clicks.
Geolocation services work through the technician's smartphone, so you don't need to invest in expensive equipment for your fleet (though if you prefer dedicated GPS hardware, this option is still available). Everything you need is already there, and you get updates in real-time. Clients can receive accurate updates so they know the exact time to expect a field technician, rather than relying on a verbal estimates. The CRM functionality puts technician and client information right in front of you for quick reference. You don't need to leave your field service management software to access customer phone numbers and other important data as it's immediately available within the Fieldmagic app. When you get to the essentials quickly, you can use your newly freed up time for other duties.
Create Job Security
Driving efficiency isn't about wielding a large stick. Instead, you're creating job security for your team in a changing global environment. Your technicians get the resources and support they need to do their jobs better, which increases satisfaction and engagement. The clients receive a better overall experience, so they're more likely to continue doing business with you. Your company achieves a sustainable growth strategy that brings success to everyone involved. The currently global environment is tough with businesses looking to drive down costs - provide job security by ensuring that your business can compete in that environment.
Eliminate Inefficient Practices
Most of your staff will do the right thing, but sometimes they make poor decisions. Geofencing helps you identify and remove inefficient practices, such as your technicians stopping at home (or the beach!) for a few hours during the day. You establish field technician best practices that they can easily reference from the mobile app. Instructions on acceptable times to take breaks, what to do in unexpected situations and how to provide the best client experience set expectations designed to improve productivity. You work in a high-volume, low-margin environment. Efficiency is the key to success in this industry. The best field service software streamlines your work processes and eliminates inefficiencies at all levels of your business. Maximize your ROI for one of your most expensive resources in your company. Implement this system to take the first step on your path to greater productivity.
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