Managing a busy and geographically dispersed field workforce, Western Liner needed a solution that ensured they could continue to deliver exceptional customer service while improving the way they scheduled jobs to remote workers to capture real-time reporting back to head office. The goal was simple: Get accurate data and imagery from installs back to head office for billing purposes.

Managing a growing medical equipment maintenance business, Activtec needed a solution that ensured they could continue to deliver exceptional customer service while improving the way they reported on assets and managed service for customers. The goal was simple: Get accurate data and imagery from site level maintenance and reactive works direct to clients at the right time and improve Activtec's service level.

How can field service managers ensure their business continues to thrive and attract talented technicians? Here are 5 tips that should help in getting you on the right track.

You need to identify, evaluate, and select the right software for your business, and support that with a strong business case. To make the optimal choice, you need to find the solution that can best help your company achieve its field service goals.