Grow Your Field Service Business with Effective CRM

From centralising your website enquiries, to keeping a track of important conversations and tracking your sales pipeline, a CRM is a vital part of gaining clarity across all key customer-related activities in order to grow your business.

31 March 2020

Manage and Grow Your Field Service Business from Anywhere with Targeted Customer Relationship Management Strategies and Tools

Today’s world is hyper-busy, with lots of conversations, and lots of responsibilities to keep on top of. For management, this is particularly challenging, where company culture needs to be instilled, and staff performance monitored and reviewed, all while trying to grow your business.

A common challenge faced by field service businesses is that important information can sometimes live in a lot of different systems, from our email systems to spreadsheets, to our computerized maintenance management system (CMMS).

This begs the question, what if we could bring it all together, and consolidate our information so we could see everything, so our team could see everything they need to?

In this article, we discuss the benefits of why your field service business needs a customer relationship management (Field Service CRM) system, designed to bring all customer information into one collaborative view.

Complete Management of Enquiries, Customers, Contacts and Sites for Team Visibility

A Field Service CRM system is at its core, a very organised database, with a set of modules that allow you to keep a track of not only your customers and suppliers, but related information such as Sites, Contacts, and even new enquiries that originate from your website and other sources. These systems are designed to provide a structured flow of information, and can often be connected to your website to automate the capture of contact form submissions, in order to present useful information to users in your system to drive your follow-on conversations.

Many CRM systems, such as Fieldmagic’s built-in CRM provide this type of functionality, in order to centralise your critical customer information and keep it organised.

This often means you can:

Track Email Conversations with Automatic Integration with Outlook and Gmail

Many good CRMs provide the ability to archive your emails against your customer-related records, in order to provide a central place for your team members to view and see and initiate important conversations.

This ensures all departments have access to the important information about past jobs, quote negotiations, or service work, and ensures that your conversations are informed.

Fieldmagic has a simplified turn-key integration to Outlook, Gmail and Lotus Notes that “just works” in the background. Read our related blog article here.

Accelerate and Better Track Your Business Development Team Performance

Growing your business streams means ensuring the correct processes are in place to quote for your products and services, track your quotes by department and followup on these, and then report on your team’s performance to see real-time metrics.

A good Field Service CRM system often also allows you to build professional-looking quotes quickly, using pre-saved quote templates, attachments and supporting information.

Fieldmagic supports users by providing the following useful tools:

Fieldmagic’s built-in CRM also provides easy-to-use opportunity views to quickly see the status of both your open opportunities, as well as those that have been lost and why they have been lost.

In-built reporting dashboards then allow you to further drill-down on performance by department by time period, and gain a high-level view of team performance:

If you have found value in this article, please share it with your team members and colleagues.

About Fieldmagic

We Help Field Service Businesses Accelerate Sales and Better Manage Service Work with Modern Software Solutions

Fieldmagic is modern and easy to use field service and asset management software with a built-in CRM designed to help organisations accelerate and track their sales performance, schedule jobs, capture field data more efficiently, and deliver better customer service.