Sms two way chat

SMS & Two-way Chat

Improving Office, Technician and Customer Communication

One of the key goals of Sharpe Group is to improve communication between staff and customers and ensure a good customer experience.

Fieldmagic Chat enables one-way notifications via SMS as well as two-way chats between office users and customers, technicians and customers, and directly between the office user and one or more technicians.

A technician or office user will be able to start a conversation with an end customer or will be able to start an internal-only chat, which won’t include the customer. When the customer is included, they will be sent an SMS as a notification which will be branded.

Both the technician and desktop user will be able to see all chats against a record.

Chat Templates

This will support each department to send the following:

  • Job Reminders to Customers

  • Request for Additional Information from the Customer

Quickly and Easily View Chat History


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Fieldmagic: How to Improve Contract Management and Boost Client Trust

Contract management is often a challenge for service businesses. When documents are spread across emails, spreadsheets, and filing cabinets, it’s easy to lose track. The result is missed renewals, delayed invoices, wasted time, and frustrated customers.Fieldmagic’s Contracts Module solves these issues by centralizing everything in one secure, cloud-based system. Each contract is linked to the right customer, site, and assets, so details are always just a click away. No more searching through different folders or worrying about outdated versions—everything your team needs is organized and accessible.Automatic reminders also take away the stress of remembering important dates. Renewals and inspections are flagged in advance, keeping your business compliant and giving customers confidence that deadlines won’t be missed. This reliability builds trust and positions your business as dependable.In addition, Fieldmagic provides clear dashboards that show which contracts are active, expiring, or overdue. Managers gain real-time visibility, avoid revenue loss, and can make decisions with confidence.Most importantly, streamlined contract management leads to stronger customer relationships. When services run smoothly and billing is accurate, clients trust your business—and that trust drives renewals, referrals, and long-term loyalty.

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Custom Statuses & Workflows: Run Your Operations Your Way

Custom Statuses & Workflows let you build job processes that match how your business operates. Automate actions, enforce requirements, and keep the office and field always in sync, with full visibility and accountability at every step.