Fieldmagic offers a complete platform to manage your maintenance with a streamlined workflow from sales to administration to job completion. Once a client comes on board, it's important that you're able to execute on your agreed maintenance schedule in an efficient manner that drives savings within your business, and provides an exceptional experience for your customer.
Fieldmagic is designed to empower you to do just that.
The scheduling platform allows you to have multiple schedules for multiple disciplines within any given site, and the system will prompt your office users when any of that scheduled maintenance is due for deployment. The scheduling wizard will:
- Intelligently groups maintenance first by site, and then by type of maintenance, and where possible will suggest that maintenance of the same type (i.e. all fire extinguisher schedules for a given site) be grouped into the same job.
- Highlight when previously scheduled maintenance for that site and for that schedule type has not yet been completed, ensuring that multiple duplicate jobs are created at the same time.
Once a job is created from the scheduler, the job feeds through to the technician scheduling platform, which allows you to estimate the time required for the job, and allocate it to your preferred technician's calendar. This then appears in the technician's schedule for completion.
During the job completion phase, the technician can be prompted for a guided maintenance process using the standards checklists, which guide the technician on each step required to be completed for that job (often guided by the legal safety standards associated with that piece of equipment).
If any faults are found, these are logged against the job, and a quote can be created for any remedial works to be completed, which of course feeds directly into the invoicing process.