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Email Integration

SMS & Two-Way Chat

A technician or office user will be able to start a conversation with an end customer or will be able to start an internal-only chat, which won’t include the customer. When the customer is included, they will be sent an SMS as a notification. Customers can then reply using an included webchat link in the SMS that directs them to a branded landing page where they can upload photos and chat with your team!

Both the technician and desktop user will be able to see all chats against a record.

Initiate SMS Messages from any module: Customers, Quotes, Jobs, Invoices and more.

Benefits:

  • Improve customer satisfaction with real-time alerts
  • Keep key parties up to date with relevant information
  • Improve collaboration and enable remote diagnosis of issues with imagery sent via chat
Chat GPT Image Sep 17 2025 12 15 30 PM

Fieldmagic: How to Improve Contract Management and Boost Client Trust

Contract management is often a challenge for service businesses. When documents are spread across emails, spreadsheets, and filing cabinets, it’s easy to lose track. The result is missed renewals, delayed invoices, wasted time, and frustrated customers.Fieldmagic’s Contracts Module solves these issues by centralizing everything in one secure, cloud-based system. Each contract is linked to the right customer, site, and assets, so details are always just a click away. No more searching through different folders or worrying about outdated versions—everything your team needs is organized and accessible.Automatic reminders also take away the stress of remembering important dates. Renewals and inspections are flagged in advance, keeping your business compliant and giving customers confidence that deadlines won’t be missed. This reliability builds trust and positions your business as dependable.In addition, Fieldmagic provides clear dashboards that show which contracts are active, expiring, or overdue. Managers gain real-time visibility, avoid revenue loss, and can make decisions with confidence.Most importantly, streamlined contract management leads to stronger customer relationships. When services run smoothly and billing is accurate, clients trust your business—and that trust drives renewals, referrals, and long-term loyalty.