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SMS & Two-Way Chat
A technician or office user will be able to start a conversation with an end customer or will be able to start an internal-only chat, which won’t include the customer. When the customer is included, they will be sent an SMS as a notification. Customers can then reply using an included webchat link in the SMS that directs them to a branded landing page where they can upload photos and chat with your team!
Both the technician and desktop user will be able to see all chats against a record.
Initiate SMS Messages from any module: Customers, Quotes, Jobs, Invoices and more.
- Improve customer satisfaction with real-time alerts
- Keep key parties up to date with relevant information
- Improve collaboration and enable remote diagnosis of issues with imagery sent via chat