Getting the Record ID

To update the existing records, you need to know the ID of the record first. Every time you create a new record, the system generates a unique ID which is not displayed in the record view. However, you can do the following method to get the record ID:

  • Export Data
  • Export Report

For more details about exporting, visit the Filedmagic Resources and simply navigate to Exporting Data Section:

Update via Import

Updating the .csv file

Once you already have your exported .csv file you can delete unnecessary columns/field. Just retain the field that you're going to update EXCEPT for the ID. The ID column is a must for the system to know to which particular record the changes will be applied:

Note: If you are going to update person-type records (i.e. Contacts, Leads, Targets), the exported data may include First Name, Last Name, Full Name, and Name fields. Sugar CRM recommends removing the fields "Full Name
And "Name", making any changes only to the First Name and Last Name fields.

Update via Import

Importing the Updated Record

Navigate to the module where you want to import the records. Click the module then select the Import action:

Update via Import

Upload your file and make sure to select the "Create new records and update existing records":

Update via Import

The first several rows of the uploaded file will be displayed. Confirm that the file is correct by the "Next" button at the bottom of the page:

Update via Import

Check the mapping of the fields. You can change this by clicking the arrows beside the field. Once you're ok with the mapping, click the "Next" button:

Update via Import

You will be asked to select a field for checking duplicates. LEAVE IT BLANK. Since the records already exist and you just want to update it, putting a field in "Fields to Check" will prevent you from importing because it will be detected as duplicate. Simply click the "Import Now" button. Once imported, there will a message that shows the total number of successfully imported records and the possible errors:

Update via Import


Sugar CRM Support Site

October 15,2018

Get In Touch

Are you looking to streamline your field services business, or would just like to chat?

Get in Touch Today
Fieldmagic for Android - Requires Android
Job Management Software
5.0 ( 1 ratings )
Price: $29.00
Fieldmagic for iOS - Requires iOS
Field Service Software
5.0 ( 1 ratings )
Price: $29.00